Refunds and cancellations

Who to ask, and what we can and cannot do

Last updated

The short answer: your money went to the business, not to Systofit, so the business is who decides on a refund.

Why we cannot refund you

Systofit never receives your payment. You pay the business directly through your own UPI app, and the business confirms it separately. We hold no funds, so we have nothing to return.

Cancelling an appointment

• You can cancel a booking from the app before it starts.
• Appointments are pay-after-service, so cancelling in advance normally means there is nothing to pay.
• Each business sets its own notice period and may charge for a late cancellation or a no-show. Ask them if you are unsure.

Refunds on a coaching plan

A plan you have paid for is an agreement between you and the business. Whether any part of it is refundable, and on what terms, is theirs to decide.

Message them in the app — the conversation stays on record for both of you.

If something goes wrong

If a business is unresponsive or you believe you have been treated unfairly, contact us at $supportEmail. We cannot move money, but we can look into the account and act where our terms have been broken.